Return & Exchange Policy Specifics

RETURN & EXCHANGE POLICY

We strive to ensure customer satisfaction with every purchase from our online art store. If you are not completely satisfied with your order, we offer a hassle-free refund policy. You can request a refund within 10 days of receiving your item. To qualify for a refund, the artwork must be in its original condition, undamaged, and packaged securely. Please contact customer service with your order information to initiate the refund process. Once approved, refunds will be processed within 3-5 days upon receiving the product. Note that return shipping costs are the responsibility of the customer unless the return is due to our error, such as receiving a damaged or incorrect item.

REFUND OPTIONS

Once the refund is approved and the returned item processed, customers will either receive a full refund to their original payment method, an exchange for a different product, or store credit. *NOTE: If the item is not in the original condition, a partial refund or store credit will be issued instead.

INCORRECT ADDRESSES

All orders must be complete with the correct address, city, state and zip. Neither BecRaArt or Shine On Gifts, LLC will be responsible for a gift delivered to the wrong address or delivered late when a bad address is supplied. We will ship to the address supplied on the order.

*A $14.50 Fee will be added to your bill on ground shipments when a bad address is supplied and the carrier needs to make an address correction or when a suite number / apartment number is not supplied. This fee may and will be incurred any time a zip code, city and state do not match.

*Claims or requests for refunds on gifts returned due to a bad address will not honored.

*Claims for late deliveries due to missing suite numbers / apartment numbers or incorrect information will not be honored.

REFUSED DELIVERIES

In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient (on signature required orders) all shipping charges assessed by the carrier will be added to the members bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to the warehouse and any address correction fees.

RETURN LIMITS AND EXCLUSIONS

For Gift Basket order deliveries, all damage claims, discrepancies, late delivery claims or issues of any kind must be made within 2 business days of the gift basket being received. Due to the sensitive nature of the gift basket contents, there will be no exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was delivered, Shine On Gifts will make every effort to resolve the issue in a timely manner and to you, the customer's satisfaction if and when this issue is reported within 2 business days. Credits and or refunds will be at the sole discretion of Shine On Gifts and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you (the customer) disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by email. Claims will not be accepted via the phone. In the event a recipient claims items or pieces are missing, damaged, stale, melted or similar, we will need the following information from the original box to begin to process the recipients claim: in addition to the six digit order number, all gift baskets have batch codes on them and are checked by two line personnel. We will need all three lines of information off of the 1 x 2 5/8 white label off of the side/ bottom of the original shipping box, not the UPS label. We can not assist you in your claim without all of this information.

Returned food gifts are not reusable and all food items must be thrown out due to possible heat and temperature damages. Re-shipments of returned gifts are handled as new orders and all fees associated with a new order will apply. If in the future, Shine On Gifts adds Fruit baskets, Cookie Bouquets and all Specialty cookies in their product offerings, they will not be eligible to receive refunds of any kind when they are returned due to a bad address or the recipient refusing the item. These items must be thrown away and can not be utilized.

Custom Orders are not eligible for return or exchange. Proof of purchase is required before returns, exchanges and refunds can be approved. Customer limit on the number of returns annually is 3.

CANCELLATION POLICY

Once the order is shipped, it cannot be cancelled. Custom orders cannot be cancelled or returned after the initial 72 hour design hold time.