RETURN & EXCHANGE POLICY
We strive to ensure customer satisfaction with every purchase from our online art store. If you are not completely satisfied with your order, we offer a hassle-free refund policy. You can request a refund within 10 days of receiving your item. To qualify for a refund, the artwork must be in its original condition, undamaged, and packaged securely. Please contact customer service with your order information to initiate the refund process. Once approved, refunds will be processed within 3-5 days upon receiving the product. Note that return shipping costs are the responsibility of the customer unless the return is due to our error, such as receiving a damaged or incorrect item.
REFUND OPTIONS
REFUND OPTIONS
Once the refund is approved and the returned item processed, customers will either receive a full refund to their original payment method, an exchange for a different product, or store credit. *NOTE: If the item is not in the original condition, a partial refund or store credit will be issued instead.
INCORRECT ADDRESSES
All orders must be complete with the correct address, city, state and zip. Neither BecRaArt or Shine On Gifts, LLC will be responsible for a gift delivered to the wrong address or delivered late when a bad address is supplied. We will ship to the address supplied on the order.
*A $14.50 Fee will be added to your bill on ground shipments when a bad address is supplied and the carrier needs to make an address correction or when a suite number / apartment number is not supplied. This fee may and will be incurred any time a zip code, city and state do not match.
*Claims or requests for refunds on gifts returned due to a bad address will not honored.
*Claims for late deliveries due to missing suite numbers / apartment numbers or incorrect information will not be honored.
REFUSED DELIVERIES
In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient (on signature required orders) all shipping charges assessed by the carrier will be added to the members bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to the warehouse and any address correction fees.
RETURN LIMITS AND EXCLUSIONS
Custom Orders are not eligible for return or exchange. Proof of purchase is required before returns, exchanges and refunds can be approved. Customer limit on the number of returns annually is 3.
CANCELLATION POLICY
Once the order is shipped, it cannot be cancelled. Custom orders cannot be cancelled or returned after the initial 72 hour design hold time.