Frequently asked questions

To request a refund, contact our customer service within 5 days of receiving your item. Ensure the artwork is in its original, undamaged condition. Refunds are processed within 7-10 business days. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Orders cannot be canceled once shipped. Custom orders are non-cancellable and non-returnable after the 72-hour design hold. For returns or exchanges, contact our customer service within 5 days of receiving your item.

Yes, all BecRaArt products are shipped directly from USA-based warehouses, ensuring fast and dependable delivery every time.

Our headquarters is proudly based in Ladysmith, Wisconsin, where all the magic happens!