If you're not satisfied, request a refund within 10 days of receiving your item (excluding gift baskets). The artwork must be in original, undamaged condition. Contact customer service with your order info to start the process. Refunds are processed within 7-10 business days. Return shipping costs are the customer's responsibility unless due to our error.

Orders cannot be cancelled once shipped. Custom orders cannot be cancelled or returned after the 72-hour design hold. For returns/exchanges, contact customer service within 10 days of receipt (48 hours for gift baskets).

Yes, BecRaArt products ship from warehouses in the USA.

Shine On Gifts' headquarters is located in Ladysmith, Wisconsin.